Frequently Asked Questions
Everything you need to know about our hand-dipped fragrances.
What makes Wild Berry incense different from other brands?
Our incense is hand-dipped in the USA using proprietary, high-quality fragrance oils. We use a special 'big' stick and a secret ingredient to ensure our incense stays fresh and smells great for years.
How long does a single incense stick burn?
On average, a standard 11-inch Wild Berry incense stick burns for approximately 45 to 60 minutes, depending on the airflow in your room.
Do you offer international shipping?
Yes, we ship our fragrant products worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return policy if I don't like a scent?
We want you to love your home fragrance. If you are not satisfied, you can return unopened packages within 30 days of purchase for a full refund or exchange.
Are your products safe to use around pets?
While our incense is made with high-quality ingredients, we recommend burning it in a well-ventilated area and keeping it out of reach of pets. Some animals may be sensitive to strong fragrances.
How should I store my incense to keep it fresh?
To maintain the potency of the fragrance, store your incense sticks in a cool, dry place away from direct sunlight. Keeping them in an airtight container or their original zip-lock bag is best.